What is quality?
As a general definition, quality is the sum of the attributes of a product or service based on its ability to meet specified or potential needs. It 's Dr. According to Joseph Juran, quality is usable. Philip B. From Crosby's point of view, quality is the conformity of the system to the requirements. The American Society for Quality Control (ASQC) defines quality as all of the characteristics that determine the ability of a good or service to meet a specific requirement. According to the Japanese Industrial Standards Committee, quality is a production system that produces a product or service in an economic way and responds to consumer demands.