Inonu University
  • 15th km on Elazig Road, 44280 Battalgazi/Malatya, Türkiye
  • +90 422 341 06 60
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APPOINTMENTS: 0422 222 04 44       
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Departments

The Social Services Unit

Unit information

Home

Our unit has a total of 14 staff, including 1 unit manager, 3 social service specialists, 2 support staff, 8 office staff.

Organization

Management team

1 member

Unit information

Hospital Guesthouse

LITERANCE: Turgut Ozal Medical Center of the Inonu University in the Bulgurlu neighborhood
TELEFON: 0422 377 34 44


PEOPLE FIRST


Malatya Municipality, the Malatya Businessmen's Association (MIAAD) and the Inonu University are aiming to accommodate 20,000 people per year in our hotel, which will be completed in a short time... Our hotel, consisting of basement + 4 floors, family, gentlemen, ladies and disabled, has 64 rooms and 128 bed capacity and is protected by a 24-hour security and closed-circuit camera system... A library, a seminar hall, and a landscaped garden area are also designed to keep our sick loved ones a little out of the hospital atmosphere.

A GUESTHOUSE WITH HOTEL COMFORT


All rooms of our 30 m2 accommodation are decorated with constant hot water, central heating telephone, TV, refrigerator, personal hygiene products...

ACCESSIBLE FACILITIES FOR GUESTS WITH DISABILITIES


In addition to the entrances to the building, we have 2 rooms with a wheelchair, a bedside bar, a toilet for disabled people, a toilet for disabled people, a toilet for disabled people, and a shower seat.

THE GUESTHOUSE IS NOW WELCOMING GUESTS


Turgut Ozal Medical Center Hostel, which is a social responsibility project carried out by MIAD, Malatya Municipality and Inonu University for patients and relatives treated at Turgut Ozal Medical Center, has started receiving guests from 1 August 2011.

Turgut Ozal Medical Center Residential Bodrum + Ground + 3 floors, 64 rooms and 128 beds, which is expected to be completed and put into service since the day the foundation was laid, has been considered all the necessary comfort for our sick and sick loved ones to relax.

In our guest room, all the rooms are double rooms. We also have two unobstructed rooms designed specifically for our disabled guests. All of our rooms have a refrigerator, TV, shower-WC, and 24-hour hot water. Our 150-seat breakfast room is also open for use as a shared use area for watching TV after breakfast and throughout the day. On each floor there are separate lobbies and on the ground floor there are male and female mosques where our guests can worship. In addition, all the work on our library, which our Guest House guests can use, is completed and is intended to be put into service in a short time.

Within walking distance of our Turgut Ozal Medical Center, patients can be in constant contact with their patients through internal internal telephone lines, free parking and parking problems, patients and sick relatives can avoid hospital stress and be comfortable in their homes.


Unit information

Patient communication unit

Social Services Unit

Patient Rights and Responsibilities

A clear English version of the information provided by Turgut Ozal Medical Center.

Patient Rights

  • The right to benefit from health services within the framework of justice and patient rights.
  • The right to receive information about how to benefit from the institution's services.
  • The right to request that priority be determined according to medical criteria (for example, emergency cases, forensic cases and persons with disabilities).
  • The right to request diagnosis and treatment in accordance with modern medical knowledge and technology.
  • The right to consent to every intervention to be performed on the patient's body.
  • The right to receive information about one's health condition.
  • The right to request respect for privacy.
  • Except where legally required, the right to refuse or discontinue treatment, with responsibility for any adverse consequences resting with the patient.
  • The right to expect and request safety while receiving services.
  • Within available means, the right to fulfill religious obligations and benefit from religious services.
  • The right to be treated with respect for human dignity and to receive health services in a setting appropriate to personal values.
  • The right to receive visitors in accordance with applicable procedures and principles.
  • Subject to available facilities and approval by the responsible physician, the right to have a companion who assists the patient during treatment.
  • If patient rights are violated, the right to apply and submit a complaint within the framework of applicable legislation.

Patient Responsibilities

  • Individuals should do their best to protect their health and follow recommendations for a healthy life.
  • Where appropriate, individuals may donate blood or organs.
  • Patients must report changes in their health, social security and personal information without delay.
  • Patients must provide complete and accurate information about previous illnesses, inpatient treatment, current medicines and all other relevant health information.
  • Patients must comply with the rules and practices of the health institution to which they apply.
  • Patients must follow the referral pathway defined by social security institutions.
  • Patients are expected to cooperate with health professionals during treatment, care and rehabilitation.
  • Patients receiving an appointment-based service must attend on the scheduled date and time and notify the relevant unit of any changes.
  • Patients must respect the rights of hospital staff, other patients and visitors.
  • Patients should listen carefully to advice about treatment and medicines and ask about anything they do not understand.
  • If a patient is unable to follow treatment recommendations, the patient must inform the health professional.
  • Patients must indicate whether they have correctly understood the treatment and post-discharge care plan.
  • Patients are responsible for consequences arising from refusing treatment or not following recommendations.

Unit information

The psychosocial support unit

Psychiatric Support to Hospital Staff

With both academic and practical medical practices, our hospital is known to be the most preferred health institution in our region. In order to achieve this intensity, it is important to meet the expectations of our citizens in terms of services as well. Assistant medical personnel at our hospital make every effort to provide this service. But in some cases, we see that they are inadequate. For example, our staff are transporting the problems they cannot overcome in their non-working daily lives to the hospital environment, which, combined with the intensive pace of work, causes problems for our staff, both among themselves and with patients and their loved ones. In order to address these negative patterns of communication and relationships, there is no psychosocial support unit that hospital staff can directly access to address this need. To address this shortage, we need a psychosocial support unit within our hospital that can be accessed directly by staff if needed.

Some of the rights that many patients and their loved ones have in health care are misinterpreted by their loved ones, giving them the impression that they have different rights over hospital staff. There are negative consequences of this process, such as being subjected to verbal and physical violence or being prevented from doing their jobs. It is also known that there are no alternatives to how our hospital staff can take these negative situations and how they can support their legal rights. This unit aims to support our personnel in these areas.

It is also planned to provide continuous, not one-time, training in the areas of medical secretary, cleaning services, patient care, safety, etc. to the assistant health personnel who are in direct contact with the patient. 

However, events are planned to be held on specific days of the year, such as remembering the special days of our staff and creating social shares for the team spirit.

In addition to these services, joint activities with other institutions and organizations are planned for our patients who prefer our hospital.


Except for those services.

Increasing the motivation of hospital staff in sports tournaments, tours, concerts, film screenings, interviews, etc.

To conduct work on educational, health-related or financial issues related to the family of hospital staff.

Unit information

Help Desk

Our patients and loved ones are provided with the necessary guidance and support services by the support desk staff.

  • Our physically and mentally disabled patients,

  • Our elderly and needy patients,

  • Our patients with communication impairments due to reading, writing and speaking,

  • Our patients who want to know for whatever reason,

  • Our patients who have problems with workflow in paperwork during the study and treatment process, 

With the help of the support desk staff, the service is faster and more efficient.

  The support desk serves at the entrance to our hospital.